Before I get into the details of CMONs kickstarters, I feel it is important to know a bit about the history behind CMON.
CMON is owned by David Doust, who at first glance seems to be a fairly unassuming person. However, that's not all. Before CMON was established, David Doust was the owner of another miniatures/hobby company known as New Waves Mail Order/Miniatures/Games/Mail Order. That all seems pretty normal so far. However, it turns out New Wave was notorious for really really horrendous customer service; often sending out product late and generally not responding to emails. And then there are the allegations of fraud as New Wave folded up much like Maelstromgames did and from the ashes, a new company arose. This being slightly before my time, I can't comment too much on that, but I do know a lot of people still harbor some grudge against CMON because New Wave never shipped them what they ordered and they're out some money.
That's the basic history of New Wave and CMON, but history is history isn't it? Or is it? As CMON becomes more and more famous over the past few years, with regards to its rampant number of kickstarters, it seems like certain issues are popping up again.
Quality/Customer Service issues
This is one of the major ones that a lot of people seem to have with CMON. Their communication during projects while the Kickstarter is running is usually spot on, however their communication once it has ended leaves much to be desired sadly. There are complaints that basically months pass by without any new information at all. And that's not even counting the sheer number of delays that seem to plague their projects. While not all of them hit the magnitude of Relic Knights delay, they still get delayed pretty frequently.
And then there are just the quality issues. Like the recent Zombicide Season2 character tracker scandal. What happened was that during the recent zombicide 2 kickstarter production, they forgot to put experience numbers onto the character sheets, leaving them blank. This meant players didn't really quite know just how much XP their characters had gotten unless they used some other form of tracking (and when the number goes up to 40+, d6s don't really cut it). Now, being that this was obviously an oversight on CMONs side and their fault, one would think they would replace it for all the backers who had pledged for their product and paid money about a year in advance for their product wouldn't they?
Instead, they posted this in their update
Uh....really? Yeah, the cards are a necessary part of the gameplay. You DO need to know how much XP your characters have. The fact is, this was pretty much CMONs mistake and they try to play it off as 'backers are being nitpicky over nothing' Good job CMON. But wait, even better! If you back Zombicide S3 after getting defective products from them in S2, you may be able to get your actual corrected cards with S3. Yeah...wth right?
For those of you who are not already aware, the dashboards on the wave 2 exclusive characters are missing the numbers printed on to the alert tracker. Unfortunately, since the design team normally doesn't use the numbers when playing the game (and instead advancing the trackers in steps), these were missed in proofing and production on our end and only noticed by those of you who do actually find the numbers a necessary part of your gameplay.
Now this is a huge deal for me despite the fact I live nowhere near the EU. Remember what I said about Relic Knights? It's another project created by CMON that was supposed to be released in May 2013. Yes, 2013, not 2014. It's over a year late by now, which is a huge delay. Due to the huge delay, CMON tried to placate backers by saying they would air-freight EU backers pledges directly to them from the Chinese factory.